Thursday 9 April 2015

Swagefast cares about their Customer satisfaction

Customer Satisfaction Survey (CSS)  



Swagefast as the leading manufacturer and supplier in fastening systems care about their Customer satisfaction. They have decided to render  a Customer Satisfaction Survey to their customers in order to ensure that they are aware of any problems that might arise during a service. Customers are highly regarded at Swagefast and handled to their satisfaction with regards to service and product supply. To ensure satisfaction, Swagefast provides training on an on going basis, to familiarize personnel with their technical objectives, products, codes, quality standards, design and corporate procedures. They are dedicated to provide their customers with innovative fastening systems that increase productivity, reduce quality costs and meet the most challenging applications. The importance of a Customer Satisfaction Survey (CSS) is that it helps the company to gauge how it is perceived by patrons they service. A company's corporate image has a huge impact on the company's reputation  to its potential  customers. To ensure that their reputation is not tarnished, Swagefast has eliminated the element of ignorance by putting together a CSS  for their customers to fill in and recommend ways in which they could improve their service to their customers satisfaction.

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